Customer relationship management (CRM) In our day to day work we might come across a term called Customer relationship management or CRM, some might be thing what is CRM, How it works, How it can boost your business and so on.. Actually if you start thinking about something it will never ends and that's how human mind works. I'll be describing everything regarding CRM and will provide some best in class CRM suggestions. What is CRM? CRM is a technology for managing all your company's relationships and interactions with customers and potential customers. Goal of CRM: Improve business relationships Stay connected to customers Manage customer relationships Customer lifecycle 360 view Streamline processes Improve profitability What does a CRM system do? On very high level and for your understanding I'll list down few CRM capabilities but CRM can do more than these Helps you find new customers Organizing customer and prospect information Collecting a customer's website...
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