Salesforce’s latest Spring ’20 Release

Salesforce’s latest Spring ’20 Release - February 17, 2020

Salesforce’s latest Spring ’20 Release is all set to globally available on February 17, 2020. Recently, Salesforce has given a preview of the Release to get a primary look at some of the CRM’s latest features. The new features span across mobile, industry solutions, content management, AI, and much more.

Top Highlights

Platform

With Salesforce CMS Enhancements, users can now create content and surface it throughout Salesforce. Content can be added to service portals on Community Cloud, landing pages in B2C Commerce, emails sent via Marketing Cloud, and much more. With Salesforce CMS B2B Commerce, B2B Commerce sites can be enhanced with rich content built in the CMS. With Spring ’20, developers can now access API enhancement in the Lightning Platform that includes higher default daily API limits and new, usage-based entitlements for REST and SOAP API requests, ensuring key operations are not interrupted. Application developers will now have more opportunities with Lightning Scheduler as this feature has got many enhancements.

Sales Cloud

Sales Cloud has introduced some new features which will help the users win more customers. Some of the new features are Task-Queue Assignment to assign a Task to any Queue, High-Velocity Sales Enhancement to automate more complex processes with API availability, Revenue Recognition Reports for CPQ & Billings, Social Intelligence Module to maximize sales potential powered by social data.

Service Cloud

With the new Service Cloud features, users can build customer loyalty with every interaction. Some of the features introduced in Spring ’20 are; Einstein Article Recommendations that will recommend the best knowledge articles to agents based on case data, Channel Menu that will provide customers with easy access to multiple support channels, Field Service Lightning will now support Global Actions, Digital Engagement will enable customers to reach you through their preferred channels like WhatsApp, Einstein Bots got enhancements & it will now unlock every small detail about your chatbot sessions and review actionable insights.

Analytics

Salesforce has been introducing powerful features in every new release in order to make its Analytics platform more reliable and robust. In Spring ’20 they have added new features as well as enhanced few existing features. Users can now build a predictive model in Einstein Discovery and perform what-if analysis to determine possible future outcomes. Sales managers can increase sales, improve store compliance, identify stores at risk, and support sales reps with Einstein Analytics for Consumer Goods.

Marketing Cloud

Marketing Cloud users will now increase reach up to 50% for existing Audience Studio Marketing Cloud integrations with better email campaigns. With Einstein Content Selection, you can use AI to select the best content and manage real-time user engagement. Empowering the Marketing Cloud Integration with Google Analytics 360, now you can see how SMS messages in journeys impact conversions and other interactions. Users can now build powerful, beautiful dashboards to visualize all marketing data with Datorama Data Canvas.

Maintain Your Administrator Certification for Spring ’24

Maintain Your Administrator Certification for Spring ’24 Intelligence Views Intelligence views are now available for leads, contacts, and accounts in Sales Cloud. Turn on a view in Setup and then add the Intelligence View button to the view-button layout for the applicable page. New Salesforce organizations include the views by default, but admins for existing orgs can enable: Lead Intelligence View Contact Intelligence View Account Intelligence View Find specifics about these views in the next three topics. Turn on Contact Intelligence View in Contact Intelligence View Setup and add the Intelligence View button to the Contact List View button layout. To view engagement metrics, enable Email Tracking in the Inbox section of Sales Engagement Setup. To see the Intelligence View, users go to the Contact home page and click Intelligence View. To view engagement metrics, choose Engagement Metrics from the Metrics menu. To see the Account Intelligence view, go to the account home page and cl...

Platform App Builder Certification Maintenance (Winter '24)

Maintain Your Platform App Builder Certification for Winter ’24 The Enable Reactive Components for Screen Flows running API Version 57.0 and 58.0 setting expires in Winter ’25. Before that release, upgrade your flows to run on API version 59.0 or later to take advantage of reactive components. Build Screen Flows with Reactive Global Variables Save time by referencing global variables in reactive formulas on flow screens. Use custom labels in reactive formulas to display translatable text to your users. For example, create a custom setting called DiscountPercentage, which specifies org, profile, and user discount percentages. Reference the variable in reactive formulas across a screen flow. The screen flow applies the correct discount value for the user running the flow and recalculates the value as the user makes changes. Build Screen Flows with Reactive Selections Use choice components to respond to user selections elsewhere on the same screen. For example, on a flow ...

Administrator Certification Maintenance (Spring '23)

Maintain Your Administrator Certification for Spring '23 1. What information is listed in the Details panel for recently used reports? Answer: A, B, C 2. What is used to give sales reps access to a guided process to import contacts and leads? Answer: Sample CSV file 3. Which feature efficiently removes inactive picklist values? Answer: Bulk Delete Unused Values 4. Which type of Process Builder processes can be converted using the Migrate to Flow tool? Answer: Record-triggered Get Hands-on with Enhance Record Pages With Dynamic Forms Follow steps show in Screenshot also highlighted with Red Box:

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